You will receive your login details by email within 5 minutes maximum.
Install the Stream IPTV Player or IPTV Smarters or XC IPTV or Tivimate application and enter your credentials.
Start watching thousands of unlimited VOD+ TV, Movies and Series channels
Ask velatv for a 24 Hours IPTV FREE Test to check our seerver and see for yourself its stability!
We make sure to provide quality content in velatv by using high quality audio and video files for our programming so that you get the best of both worlds. You can watch your channels without interruption 24 hours a day.
Get the installation and setup guide after ordering, it’s easy to usein velatv , no satellite dish, just make sure your device is connected to the internet and you’re ready to launch our TV app.
Today, in the age of technology, we can see several methods by which television content can be broadcast. One of the best systems that is experiencing a considerable impact is IPTV. As the name suggests, IPTV, known as Internet Protocol Television, is created through the use of Internet Protocol and it is possible to use this service in synchronization with telecommunications where broadband connections are used extensively. Any service that carries data in packets can be used.
Your order is completely secure, with Payment protection.
You will receive your login details within 5 minutes of payment. Simply access your email inbox, whether it’s your primary inbox or your spam folder, to check them. If you haven’t received your login details, please contact us.
Renewal is done manually on our website velatv.com
Of course, you can do this at any time. Just enter your email address. Once you receive the codes, you can forward them.
At VelaTV, we strive to provide the best IPTV streaming experience. However, we understand that sometimes things don’t work out as expected. Please read our refund policy carefully before making a purchase.
We offer refunds under the following conditions:
Technical Issues: If the service does not work on your device and our support team is unable to resolve the issue.
Duplicate Payment: If you are charged more than once for the same subscription.
Non-activation: If your IPTV service was never activated or delivered.
Refunds will not be issued in the following cases:
You changed your mind after purchase.
Your device is not compatible, or you did not follow setup instructions.
You experienced temporary buffering or channel outages (common with IPTV).
You used a significant portion of the subscription (e.g., more than 2 days of usage).
Refund requests must be submitted within 7 days of purchase. Any requests made after this period will not be eligible.
To request a refund, please contact our support team at [your support email] with the following:
Your order number
The reason for your refund request
Any relevant screenshots or device info (for technical issues)
Once your refund is approved, it will be processed within 5-7 business days. Refunds will be issued to the original payment method only.
At VelaTV, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our IPTV services and visit our website.
We may collect the following types of information:
Personal Information: Name, email address, billing address, and payment details.
Device Information: IP address, device type, operating system, browser type.
Usage Data: Pages visited, features used, viewing history, and technical logs for diagnostics.
Communication: Messages and emails exchanged with our support team.
We use your information to:
Provide and maintain our IPTV services.
Process payments and send confirmation emails.
Communicate important service updates or offers.
Improve our services based on usage patterns and feedback.
Comply with legal obligations.
We do not sell or rent your personal data. We may share your information with:
Payment processors (e.g., Stripe, PayPal) to process your transactions securely.
Service providers who help us with analytics, technical support, and marketing.
Authorities if required by law or to protect our rights.
We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may use cookies and similar technologies to enhance your user experience, track usage patterns, and remember preferences. You can disable cookies in your browser settings if you prefer.
Depending on your location, you may have the right to:
Access or request a copy of your personal data.
Correct or delete your information.
Withdraw consent where applicable.
Opt out of marketing emails (unsubscribe link is included in every message).
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: [email protected]
🌐 Website: www.velatv.com